Desert Jet Operations
Nothing is more important to us than the safety of your flight. That’s why at Desert Jet we’ve gone to extreme measures to ensure we’ve reduced as much risk as possible from our operation.
Safety Management System
Desert Jet has an active Safety Management System in place. We proactively consider every potential risk and hazard prior to a proposed flight, and then mitigate each of these risks to an acceptable safety level.
We have three levels of oversight before a flight is ever dispatched;
- When a request for a flight is received, our charter dispatchers complete a safety checklist covering items such as runway length, airport capabilities and passenger requirements that may affect the aircraft’s performance capabilities.
- Prior to dispatch, our Director of Operations personally verifies that the weather is acceptable, the aircraft is airworthy and the pilots are fit for assignment.
- The Captain makes the determination of suitability of the flight, taking all current and anticipated conditions under consideration. This is a continuous process, beginning once the flight is scheduled and continues up until departure.
The Captain uses Desert Jet’s Flight Risk Assessment Tool to determine the actual risks present in the operating environment at the time of departure and scheduled arrival. The Flight Risk Assessment Tool was developed exclusively through a collaboration between Desert Jet’s web developer and the company’s Safety Committee. It is accessed via the company aircraft’s iPads and allow for immediate electronic submission for real-time collaboration between all departments.
The Destination Airport Analysis Checklist is used in conjunction with this assessment tool to ensure that any unforeseen risks, such as rapidly changing weather conditions, do not affect the ability to use a particular airport. If any unusual risk is present, or if a pattern of risk presents itself, the Captain and Chief Pilot together review the flight circumstances and proceed to mitigate the risk. Common mitigation strategies might include delaying a flight until conditions improve, or choosing more suitable alternate airport.
Once mitigation procedures have been implemented, the Director of Operations gives final approval to dispatch the flight. In any case, the flight is not dispatched until four personnel give the nod of approval for safe operations – the charter dispatcher, the Captain, the Chief Pilot and the Director of Operations.
At Desert Jet, we place high importance on recruiting the most experienced and safest pilots in the country. We do thorough background checks during the recruitment process as well as numerous in-flight evaluations before ever extending an offer of employment. The result is that our pilots have perfect safety records and an average flight time of over 7500 hours.
While having an experienced flight crew is of utmost importance, it’s also imperative that the flight crews have the support of a good team on the ground. Our dispatchers are all FAA licensed pilots, a level of expertise that exceeds that of a regular licensed dispatcher. Most charter providers don’t have even a licensed dispatcher on staff. Our dispatchers rotate schedules so that at least one team member is available 24 hours a day to track your flight and provide assistance as needed.
Our pilots train annually in the finest, full motion simulators and aircraft at facilities such as FlightSafety, International and CAE Simuflite. Everything from minor and major systems malfunctions, on-board fires, cabin decompression and emergency landing procedures are trained, practiced, and checked in the simulators, replicating actual emergency scenarios. Crew resource management principles are emphasized throughout all training events for enhanced safety and to prevent pilot error. In addition, they participate in more detailed training on a wide variety of topics. Here are some of our recent training events;
- Bombardier’s Safety Standdown
- Tony Kern’s Program on Personal, Team and Organizational Error Control
- Emergency Drill and Evacuation Training
- Airborne Weather Radar Training
- Emergency Maneuvering and Upset Training
- Cardiopulmonary Resuscitation
- Automatic Defibrillator Training
- Hypoxia Training
- Various programs related to IS-BAO Registration and SMS Development
International Standard of Business Aircraft Operations (IS-BAO)
Desert Jet was one of the first 20 charter companies globally to achieve IS-BAO registration, a global aviation “best practices” standard that no charter brokers meet, and only a few charter companies have achieved. IS-BAO stands for “International Standard for Business Aircraft Operations”. This code of best practices was introduced by the International Business Aviation Council and has been widely adopted as the worldwide gold standard for business aircraft operations. It is similar to the ISO-9000 quality management standards in the manufacturing industry.
The IS-BAO has been endorsed by the National Business Aviation Association (NBAA) as well as multinational organizations worldwide. Audits are not provided by the organization, but rather by independent, third party auditors who are certificated by the International Business Aviation Council (IBAC). Learn more about IS-BAO.
Desert Jet meets the The Wyvern Standard, an enhanced set of safety criterion developed over 20 years ago by a group that consisted of members of Fortune 100 companies and flight departments. To become a part of the Wyvern Wingman Alliance, Desert Jet participated in an extensive on-site audit which scrutinized its operational and maintenance procedures.
Desert Jet is rated Gold Plus. This is the highest rating granted by ARG/US to operators that have participated in a successful third party audit by an organization other than ARG/US.
Desert Jet has been awarded the National Business Aviation Association’s Commercial Business Flying Safety Award for exceptional achievement in maintaining safe flying operations in 2010 and 2011. Only 34 aircraft charter companies, of the 2000 nationwide, have received this important safety award.
More on Aircraft Safety
- Desert Jet Earns NBAA Commercial Business Flying Safety Award
- Desert Jet Values Safety
- IS-BAO – What It Is and What Does it Mean in Aircraft Charter?
- Hot, High, and Humid – Desert Jet Operations
- The Three Hs of Aircraft Performance – Hot, High and Humid
- Aircraft Charter Safety Ratings – What Do They Really Mean?
- Air Charter – What You Don’t Ask Could Hurt You
- Private Jet Charter – Tips to Ensure a Safe Flight