Industry – Brokers and Operators
As one of the first (and few) charter operator members of the Air Charter Association of North America, an organization dedicated to promoting best practices and professionalism in our industry, Desert Jet has always been committed to building mutually-beneficial partnerships within the air charter industry.
We’ve been listening to our industry partners as they share common laments about the difficulties they have as they try to source quality aircraft and present options to their clients quickly. We hear that some brokers are frustrated when they request a quote and it takes hours for a response, or that they can’t reach operators during lunch hour, at night or on weekends to obtain quotes or book trips. We hear that operators are frustrated when they outsource a trip, then subsequently experience a mechanical issue and are left to find a backup on their own.
We’ve decided to share our long-standing practices as well as implement new strategies that will help our industry partners accomplish their goals of being responsive to their clients as well as help build their clientele. We feel that booking a charter should be easy – so we are rolling out our “No Grief” initiative to share with everyone how we do business.
Our Promise – No Grief!
NO POACHING – We will not contact your client for any reason, unless you specifically ask us to assist with a particular customer service need.
OPERATIONAL EXCELLENCE – We are Wyvern Recommended, ISBAO and ARGUS with a perfect safety record. Our flight crews are trained in anticipatory customer service skills. Our aircraft all have new interiors and show exceptionally well.
GOOD COMMUNICATIONS – We flight follow with you on every trip and share any feedback provided by your client during their flight.
RELIABILITY- Guaranteed back-up mechanical plan – we will send a back-up aircraft should we have a mechanical issue that causes a delay.
IMMEDIATE RESPONSE – Our phones are staffed around the clock with actual charter coordinators, not an answering service or phone menu, so your needs will always be met immediately.
EASY BOOKING – Our streamlined booking process for charter brokers eliminates the need to print, sign and fax/scan charter contracts.
FAST QUOTES – Your requests for charter quotes will be handled quickly – our goal is a 15 minute response time.