Desert Jet team members go above and beyond to provide anticipatory service to clients and each other, making an emotional impact while displaying kindness and caring.
Desert Jet team members relentlessly strive to learn more and do better. We know we need to progress quickly in order to stay ahead of the company’s growth. We understand we’ll never have all the answers, but the continual striving to find or create them helps make us stronger and more resilient, as individuals and as a team.
Operational excellence in everything we do is the goal. We take initiative, and take risks, and are not afraid of failing. Errors are inevitable but are viewed as an opportunity to learn, grow and improve. We strive to never make the same mistake twice and always learn from our mistakes.
We do what we say we are going to do and over deliver on our promises, to our clients and to each other.
Safety is the cornerstone of our pursuit for operational excellence. We proactively consider potential risks and hazards throughout the operation then mitigate our risks as much as possible. We all share the responsibility to use our Safety Management System to ensure we are continually improving.
We find every opportunity to celebrate our successes and cheer each other on.
We use business aviation to provide a better life to our clients, to each other, and to our community at large. We are committed to show business aviation’s value by proactively communicating what’s good about business aviation and how it contributes to the local economy and our local charitable organizations. We give back to the community by using our aircraft in ways that help others.
My favorite Desert Jet value is “Improve Something Today” because it encourages us to make continuous improvements every day. There’s a lot going on at Desert Jet, and things move fast – sometimes a little too fast, and it can be overwhelming at times. How cool is it that if you discover a way to do things better or more efficiently you can actually make the change, and see the results of your idea? In a lot of jobs, they will tell you you’re empowered but you’re not really empowered – it just sounds nice. At Desert Jet we actually are empowered – we get to do stuff and change how things are done to benefit the company overall. You don’t have to be the owner, or a manager, or somebody’s favorite employee to get your ideas heard – if you have a good idea we all want to hear about it, encourage you to go for it, and watch you succeed and that’s pretty cool.
Desert Jet is one of the best teams I have been a part of. We have all been a part of a team in some form. Any good team can work together and accomplish its goals even in the face of adversity; but a great team, an AWESOME team, welcomes challenges and adversity. Desert Jet is growing and growing fast. As we hire new staff and train them, other employees step up, taking on things that are outside of their job description and even things they have no knowledge about. This is what makes us an AWESOME team. Every day we are striving to improve on what we already know, to learn new things and do more, becoming better together. Team members taking on extra duties so we can continue to follow through on all of commitments while we train and help our new team members learn their job duties. Desert Jet is made up of Charter, Center and Maintenance. None would know that though because there are seamless transitions between our staff. Someone is continuously “Improving Something Today”, making us a stronger company and the best company at KTRM and in the entire Palm Springs area.
I am amazed on a daily basis on how well the team comes together. This month with all the awesome awards that have gone out, there is one constant – what we deliver to our customers. Each person in the company at one time or another (if not spoken aloud) has stepped up and taken the initiative to deliver on what we at Desert Jet believe is superior service. Many times things that are out of control happen. The pilots on the road, the charter department, the FBO or even the maintenance team come together to solve the issue. Most passengers do not see what happens behind the scenes and they would be amazed about how much effort each and every one of us puts in to make sure they, the customer, feels that they receive the service that they require. It is no wonder why we have a solid customer base. This would not happen unless we “Deliver on our Commitments”.
When I envision living Desert Jet’s core values, “Being Extraordinary Together” provides a platform for all other values to flourish. According to the Merriam-Webster dictionary, the definition of extraordinary is “very unusual; extremely good or impressive”. We want to be unusual, not the norm in aviation. If we are unable to come together as a team to be extraordinary, none of the other values we have can be accomplished as an individual. Without each other, we are nothing. In order to be the best of the best to our external customer, we need to be even better to our internal customer. It is imperative we know we can have fun with each other, work hard for one another, but most of all depend on our team. All of the values tie into this one value most. How can we give the customer the WOW if we can’t rely one each other to cover us while we give that great service? How can we deliver on our commitments to our customers if we can’t pull together as a team to provide that Desert Jet experience from start to finish? While mistakes are innate in any business, it is how we learn and overcome these mistakes that really makes us stand out. That in and of itself is “unusual”, being that most companies reprimand employees for mistakes. We encourage employees to come forth with mistakes so it is a learning experience for the individual, but also for the team. When we work together to be extraordinary, we show each other as well as our customers what Desert Jet is all about – Excellence. I know the team that surrounds me, without a doubt, is extraordinary so when we are extraordinary together the opportunities are endless.
“Be Extraordinary Together” is my favorite value because I see it in action at Desert Jet every day. Many times, the pilots get credit for a smooth trip as the passengers only interact with the pilots, however the teamwork behind the scenes of each trip is what I think the company really excels at! This includes everything from charter working at all hours with brokers and clients, accounting quickly handling the payment and trip expenses, detailing arriving at 4AM to prep the airplane, the FBO working in sweltering heat to ensure the aircraft is fueled and ready to go, and maintenance keeping everything turning. The teams work tirelessly to ensure the clients see us at our best all the time. If one facet makes a mistake, the others generously jump in to help recover the situation and get things running smoothly again. As all of the AWESOME awards come in each month, the majority are examples of this value. To me, this is a great indication that the hiring process is attracting the right individuals, those who have a “can-do” attitude. It is always reassuring to know that the team has our back and is willing to do anything to make sure we offer our above and beyond service to every client.
“Be Extraordinary Together!” This is without a doubt, hands down my favorite value! (Not to understate the other values, also great!) I attribute this to the awesomeness of ALL my colleagues! I can’t stress enough how much I’ve learned and grown as a person both professionally and personally because of everyone. Every time I’ve had a question or was uncertain about something I’ve had someone knowledgeable to ask. Every person without hesitation is always happily willing to offer assistance. We may have 3 different departments but are definitely a unified group. With our little hiccups here and there we always find a way to come together and figure out a solution, we always find ways to improve and look ahead in anticipation of what’s around that cloud/corner. In short I get the sense that we are all “all in” when it comes to the success of our company.